Support ops, AI agents, and Shopify playbooks

Shopify ops for Shopify brands

Inbox, Flow, Markets, subscriptions, 3PLs and the Shopify setup that prevents tickets.

51 guides · page 2 of 5

Shopify Payment Failed Support
Failed authorization vs captured-then-voided. The agent should not say 'we never charged you' without the transaction list.
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Shopify Discount Code Not Applying
Usage limits, combinations, and customer eligibility. Read the code config before you 'just apply it'.
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Shopify Gift Card Not Working
Balance, disabled cards, and currency mismatches. The agent should read the card, not reset it for fun.
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Shopify B2B Wholesale Support
Net-30, draft orders, and custom catalogs. Do not run the DTC refund script on a wholesale PO.
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Shopify Metafields an AI Agent Should Read
Promise dates, warranty months, final-sale flags. If it is a rule, it is a metafield, not a Slack note.
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Shopify Segments for Support Rules
VIP, wholesale, first-order, high refund-rate. Segments should drive caps, not just email campaigns.
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Shopify Translate & Adapt for Support Content
Translate the policy pages the agent reads, not just the homepage hero.
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Shopify Markets and International Support
Each market needs a policy URL. One global /pages/returns is how DE customers get a US window.
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Shopify POS + Online Support
Buy online, return in store — or not. The agent must know which locations accept which SKUs.
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Stay AI Subscription Tickets
Cancels, skips, and win-backs. Support should not fight a win-back email the marketing app just sent.
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Skio Subscription Support
Same physics as any subscription app: status first, then Shopify money. Do not reverse a renewal you cannot see.
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Recharge Support Tickets on Shopify
Skips, swaps, failed cards. The agent needs Recharge status, not just the last Shopify order.
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