Starter
For early-stage teams
Everything you need to automate the basics and respond faster.
$149/month
Billed monthly
- Up to 500 conversations / month
- AI replies & actions
- Knowledge base connection
- Email support
Zendesk Alternative
The Zendesk Alternative Built for Shopify, Not Enterprise
Zendesk is powerful and expensive—and requires third-party apps just to see your Shopify orders. Relay connects natively, resolves tickets autonomously, and sets up in 10 minutes.
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14-day free trial · No credit card required
The problem with Zendesk
What merchants hit when they scale
Not built for Shopify
Zendesk requires a separate integration app to pull order data. Relay reads live Shopify context natively—no middleware, no lag, no extra cost.
Per-seat pricing stacks up fast
Zendesk charges per agent seat, plus extra for the AI add-on. Relay is flat-rate and includes autonomous AI resolution by default.
Weeks to set up, months to optimize
Zendesk implementations typically take days to weeks. Relay connects to Shopify and handles real tickets in under 10 minutes.
Zendesk vs Relay
Side by side, without the marketing spin.
| Feature | Zendesk | Relay ✦ |
|---|---|---|
| Shopify-native order access | ||
| Pricing model | Per agent + AI add-on | Flat monthly |
| AI-autonomous resolution | ||
| Issue refunds automatically | ||
| Update Shopify orders without agent | ||
| 24/7 sub-30s first response | ||
| Smart escalation with full context | Via triggers | |
| Setup time | Days–weeks | 10 minutes |
| Built for DTC / Shopify stores |
“We switched from Zendesk because we needed something that actually understands Shopify. Relay knew our orders, policies, and tone from day one.”
Pricing
Simple pricing that scales with you.
MonthlyAnnual Billing
14 Days Free TrialGrowth
For scaling teams
More conversations, advanced automation and smarter resolution.
$299/month
Billed monthly
- Up to 2,000 conversations / month
- Everything in Starter
- Advanced automations
- Priority support
Scale
For high-volume teams
Built for teams that need volume, control and custom needs.
$599+/month
Billed monthly
- Unlimited conversations
- Everything in Growth
- Custom integrations
- Dedicated support
14-day free trialNo credit card requiredCancel anytime
Ready to replace your first support hire?
Join fast-growing Shopify stores automating 80–95% of customer support in under 10 minutes.
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From $149/month • 14-day trial