Terms of Service

These terms form an agreement between you and The Brand Monarchy, which operates Relay (meetrelay.co). By creating an account or using Relay, you accept these terms on behalf of yourself and the business you represent. If you do not agree, do not use Relay.

Relay reads the support emails you connect, drafts and sends replies using AI, looks up order information from your store, and can take store actions such as refunds, discount codes, cancellations and address changes, but only when you enable those permissions and within the limits you set.

You choose whether Relay sends replies automatically or prepares drafts for your team. You stay responsible for the settings you choose and for the actions Relay takes under them.

Replies and actions are generated by AI models from your knowledge base, your settings and your store data. AI can make mistakes. Relay includes escalation rules, limits and logs to reduce that risk, and you should review your settings and monitor results. We do not guarantee that every reply will be accurate or complete.

• Keep your login details safe and tell us at once if you think your account has been compromised.
• You are responsible for everything done through your account and by the team members you invite.
• You must have the right to connect the mailboxes and stores you link to Relay, and to let us process the data in them.

You agree not to use Relay to:

• send spam, misleading messages or content that breaks the law;
• process data you have no right to process;
• attack, reverse engineer, overload or try to get around the limits or security of the service;
• resell the service without our written permission.

We may suspend accounts that break these rules, with notice when possible.

Plans are based on your store's order volume over the last 30 days. Lite covers up to 150 orders a month, Starter 150 to 500, Growth 500 to 2,000, and Scale is for stores above 2,000. If your volume grows beyond your plan, we will ask you to move to the right plan.

New accounts get a 14-day free trial. You add a payment method when you start, and you are charged when the trial ends unless you cancel before. Subscriptions renew automatically each month or year until cancelled. You can cancel at any time in Settings; access continues until the end of the period you paid for. Fees already paid are not refunded, except where the law requires it.

Prices exclude taxes, which are added where applicable. We may change prices with at least 30 days' notice, effective from your next billing period.

You own your data and your customers' data. You give us permission to process it only to provide and improve Relay for you, as described in our Privacy Policy. We do not use your data to train AI models. You can export or delete your data, and disconnect integrations, at any time.

Relay connects to services such as Gmail, Shopify and Stripe. Their own terms apply to your use of them, and we are not responsible for their availability or changes that affect Relay.

We work to keep Relay available and reliable, but the service is provided "as is" and may sometimes be interrupted for maintenance or reasons outside our control. We may improve or change features over time and will give notice before removing a feature you rely on.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost revenue or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You can stop using Relay and close your account at any time. We may end or suspend your access if you seriously or repeatedly break these terms. When the agreement ends, we delete your data as described in the Privacy Policy.

We may update these terms. We will post the new version here and tell you about significant changes by email or in the app before they take effect. Questions about these terms: support@meetrelay.co.