Starter
For early-stage teams
Everything you need to automate the basics and respond faster.
$149/month
Billed monthly
- Up to 500 conversations / month
- AI replies & actions
- Knowledge base connection
- Email support
Gorgias Alternative
The Gorgias Alternative That Resolves, Not Just Routes
Gorgias organizes your inbox. Relay closes tickets—issuing refunds, updating orders, and answering questions autonomously, 24/7, inside your Shopify store.
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14-day free trial · No credit card required
The problem with Gorgias
What merchants hit when they scale
Per-ticket pricing punishes growth
Every campaign spike, BFCM rush, or viral moment doubles your Gorgias bill. Relay is flat-rate—run 10,000 tickets or 100, same price.
AI that replies but doesn't act
Gorgias AI can suggest a reply. Relay actually issues the refund, edits the address, and cancels the order—inside Shopify, in the same thread.
Someone still has to hit send
Gorgias routes and templates. Eligible tickets still land on a human's plate. Relay resolves the 80% that match your policy without anyone in the queue.
Gorgias vs Relay
Side by side, without the marketing spin.
| Feature | Gorgias | Relay ✦ |
|---|---|---|
| Shopify-native sidebar | ||
| Pricing model | Per ticket | Flat monthly |
| AI-autonomous resolution | ||
| Issue refunds automatically | ||
| Update orders without agent | ||
| 24/7 sub-30s response time | ||
| Smart escalation with context | Basic | |
| Setup time | Hours–days | 10 minutes |
| 14-day free trial |
“We were on Gorgias and still had someone in the inbox all day. Relay handles 89% of tickets end-to-end. We check escalations, not every reply.”
Pricing
Simple pricing that scales with you.
MonthlyAnnual Billing
14 Days Free TrialGrowth
For scaling teams
More conversations, advanced automation and smarter resolution.
$299/month
Billed monthly
- Up to 2,000 conversations / month
- Everything in Starter
- Advanced automations
- Priority support
Scale
For high-volume teams
Built for teams that need volume, control and custom needs.
$599+/month
Billed monthly
- Unlimited conversations
- Everything in Growth
- Custom integrations
- Dedicated support
14-day free trialNo credit card requiredCancel anytime
Ready to replace your first support hire?
Join fast-growing Shopify stores automating 80–95% of customer support in under 10 minutes.
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From $149/month • 14-day trial