Starter
For early-stage teams
Everything you need to automate the basics and respond faster.
$149/month
Billed monthly
- Up to 500 conversations / month
- AI replies & actions
- Knowledge base connection
- Email support
Tidio Alternative
The Tidio Alternative for Shopify Stores That Want Resolution, Not Chat
Tidio puts a chat widget on your store and routes messages to agents. Relay resolves messages—reading your Shopify orders, applying your policies, and acting—without routing to anyone.
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14-day free trial · No credit card required
The problem with Tidio
What merchants hit when they scale
Live chat still needs someone live
Tidio's chat requires an agent online to deliver value. Relay resolves tickets at 2am, during BFCM, and on weekends—with no one on shift.
Chatbot flows hit walls fast
Tidio's chatbot uses fixed flows. Relay reads live Shopify data and applies your actual policies to give accurate, personalized resolutions—not scripted dead ends.
Per-conversation pricing at scale
Tidio's Lyro AI charges per conversation. Relay is flat-rate. High volume months—BFCM, product launches—don't spike your support bill.
Tidio vs Relay
Side by side, without the marketing spin.
| Feature | Tidio | Relay ✦ |
|---|---|---|
| Shopify-native order access | Basic | |
| Pricing model | Per agent + per conversation | Flat monthly |
| AI-autonomous resolution | ||
| Issue refunds without agent | ||
| Works without agent online | Limited | |
| 24/7 sub-30s response time | Bot only | |
| Smart escalation with context | ||
| Built for post-purchase support | ||
| 14-day free trial |
“Tidio helped with pre-sales but post-purchase was still all manual. Relay handles returns, refunds, and WISMO on autopilot—exactly what we needed.”
Pricing
Simple pricing that scales with you.
MonthlyAnnual Billing
14 Days Free TrialGrowth
For scaling teams
More conversations, advanced automation and smarter resolution.
$299/month
Billed monthly
- Up to 2,000 conversations / month
- Everything in Starter
- Advanced automations
- Priority support
Scale
For high-volume teams
Built for teams that need volume, control and custom needs.
$599+/month
Billed monthly
- Unlimited conversations
- Everything in Growth
- Custom integrations
- Dedicated support
14-day free trialNo credit card requiredCancel anytime
Ready to replace your first support hire?
Join fast-growing Shopify stores automating 80–95% of customer support in under 10 minutes.
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From $149/month • 14-day trial