Free Tool
Shopify Support Cost Calculator
See exactly how much your support team costs—and how much AI automation could save you each month.
Your current setup
500
5010,000
12 min
3 min45 min
$22/hr
$12/hr$60/hr
AI resolution rate assumption
75%
40%95%
Relay customers average 75–85%. Conservative default: 75%.
Your numbers
Monthly labor cost
$2,200
Agent time only
Cost per ticket
$4
Fully loaded
Annual labor cost
$26,400
Support overhead
Relay plan
$149/mo
Flat rate, all-in
With 75% AI resolution
Monthly savings
$1,501
Annual savings
$18,012
Relay handles ~375 tickets/mo autonomously, leaving 125 for your team.
No credit card required
Calculations are estimates based on inputs you provide. Fully loaded hourly cost includes salary, benefits, tools, and overhead. Relay plan cost based on ticket volume tiers.