Free customer service tools for Shopify stores
Write your policies, reply faster and measure what matters. Every tool is free, needs no signup and runs in your browser.
Return Policy Generator
Answer 10 questions, get a ready-to-paste return and refund policy for your Shopify store.
Open the tool →Shipping Policy Generator
Processing times, rates, international duties and lost packages: generate a complete shipping policy.
Open the tool →Customer Service Email Templates
14 fill-in-the-blank replies for WISMO, refunds, damaged items, cancellations and angry customers.
Open the tool →Support Staffing Calculator
How many support agents do you need? Enter ticket volume and handle time, get headcount and cost.
Open the tool →CSAT Calculator
Turn your 1–5 survey responses into a CSAT score and see how it compares to ecommerce benchmarks.
Open the tool →NPS Calculator
Enter promoters, passives and detractors (or raw 0–10 scores) and get your Net Promoter Score.
Open the tool →Support Cost Calculator
See what your support team really costs per ticket and how much automation would save.
Open the tool →First Response Time Grader
Grade your first response time A–F against ecommerce benchmarks and estimate churn from slow replies.
Open the tool →AI Support Readiness Quiz
Is your store ready for an AI support agent? A 2-minute quiz with a personalized action plan.
Open the tool →
Ready to replace your first support hire?
Join fast-growing Shopify stores automating 80–95% of customer support in under 10 minutes.
From $59/month • 14-day trial