Relay
Get early access

Relay

Support that never drops

Tickets, escalations, and store signals — one calm handoff.

Ticket Center

Live relay

Inbox

12 open
#1842 · Shopify

Order delayed — VIP customer

Escalated · 2m ago

#1839 · Magento

Refund request under review

Assigned · Maya R.

#1831 · Drupal

Product feedback relayed

Synced · just now

Escalation rule

VIP delay → page on-call

Active

Trigger

Shopify order delayed > 48h · customer tag VIP

Relay path

Store signal
Ticket Center
On-call

We only read the data required to power your support — then relay the rest to your team.

How it works

From store noise to a clear handoff.

  1. 01

    Connect your store

    Shopify, Magento, Drupal — pull only the signals your support needs.

  2. 02

    Relay every ticket

    Orders, refunds, and feedback land in one Ticket Center — not five tabs.

  3. 03

    Escalate on rules

    VIP delays, SLA breaches, angry threads — routed before they burn.

Be first when Relay opens.

Early access for support leads and e‑commerce ops teams. No spam — just a launch invite.