Starter
For early-stage teams
Everything you need to automate the basics and respond faster.
$149/month
Billed monthly
- Up to 500 conversations / month
- AI replies & actions
- Knowledge base connection
- Email support
Re:amaze Alternative
The Re:amaze Alternative That Actually Closes Tickets
Re:amaze brings your channels together and helps agents reply faster. Relay removes the agent from the equation entirely—handling the 80% of tickets that follow predictable patterns.
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14-day free trial · No credit card required
The problem with Re:amaze
What merchants hit when they scale
Still needs a human to resolve
Re:amaze speeds up agent workflows. Relay replaces them for eligible tickets—WISMO, refunds within policy, address changes, account help—end to end.
Chatbot flows break at edge cases
Re:amaze chatbots follow scripts. Relay reads live order data, applies your actual policies, and handles nuanced cases without rigid decision trees.
Cost scales with your team size
Re:amaze charges per agent seat. Growing your store means growing your support bill. Relay is flat-rate—the same price whether you have one agent or ten.
Re:amaze vs Relay
Side by side, without the marketing spin.
| Feature | Re:amaze | Relay ✦ |
|---|---|---|
| Shopify-native order data | Partial | |
| Pricing model | Per agent | Flat monthly |
| AI-autonomous resolution | ||
| Issue refunds without agent | ||
| Edit Shopify orders automatically | ||
| 24/7 sub-30s first response | ||
| Context-rich escalation | Basic | |
| Setup time | 1–3 hours | 10 minutes |
| 14-day free trial |
“Re:amaze was a great inbox tool. But I was still the one resolving tickets. With Relay, the ticket is already closed by the time I look at it.”
Pricing
Simple pricing that scales with you.
MonthlyAnnual Billing
14 Days Free TrialGrowth
For scaling teams
More conversations, advanced automation and smarter resolution.
$299/month
Billed monthly
- Up to 2,000 conversations / month
- Everything in Starter
- Advanced automations
- Priority support
Scale
For high-volume teams
Built for teams that need volume, control and custom needs.
$599+/month
Billed monthly
- Unlimited conversations
- Everything in Growth
- Custom integrations
- Dedicated support
14-day free trialNo credit card requiredCancel anytime
Ready to replace your first support hire?
Join fast-growing Shopify stores automating 80–95% of customer support in under 10 minutes.
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From $149/month • 14-day trial