Support ops, AI agents, and Shopify playbooks

Policies for Shopify brands

Return windows, final sale, lost packages, price adjustments — write the rule before the ticket arrives.

15 guides · page 1 of 2

Shopify Damaged-in-Transit Policy
Photo, replacement speed, and who files the claim. The customer should not file UPS for you.
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Shopify Exchange Policy
Same SKU different variant, or any in-stock item. Price the delta. State who pays the second label.
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Shopify International Returns Policy
Many brands do not take them. Say so at checkout, not after the customer paid $40 to ship back.
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Shopify Sale-Item Return Policy
Discounted is not the same as final sale. If you blur them, the agent will too.
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Shopify Gift Return Policy
The recipient does not have the order email. Give the agent a gift-return path that does not dox the buyer.
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Shopify Price Match and Adjustment Policy
Match your own sale for 7 days, or never. Do not match random coupon sites.
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Shopify Warranty Policy Template
Length, what is excluded, and the photo you need. Keep it off the 30-day returns page.
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Shopify Preorder Policy
Charge now vs charge on ship, slip dates, and cancel rights. The checkout copy is the contract.
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Shopify Change-of-Mind Returns
Legal in some markets, optional in others. Do not copy a US blog post onto a DE store.
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Shopify Wrong Address Policy
Who pays the second label: merchant typo, customer typo, or autocomplete. Decide with the address history.
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Shopify Porch Theft Policy
One replacement per address per year, photo required, or never. Pick it before BFCM.
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Shopify Lost Package Policy
Replace first or wait for the carrier. Publish the day mark so the agent does not negotiate.
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