Support ops, AI agents, and Shopify playbooks

Shopify support playbooks that cut tickets

Practical guides on AI support, WISMO, returns, helpdesk comparisons and the metrics that tell you if automation is working.

409 guides · page 31 of 35

Gorgias vs Richpanel for Shopify
Macros and a Shopify-native inbox vs a different ops bet. What to compare if you live in orders, not IT tickets.
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Shopify Keep-the-Item Refunds
Sometimes the return freight is dumber than the SKU. Write the keep threshold so the agent can do it.
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Loop Returns + AI Support on Shopify
Loop takes the portal. The agent should not start a parallel email return that double-refunds.
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Shopify Hygiene and Unopened Return Rules
Cosmetics, underwear, earrings. The agent must not apply a t-shirt return script.
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Shopify Price Adjustment Tickets
They bought Monday, it went on sale Thursday. Your price-adjustment window is a marketing decision. Write it.
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Shopify Warranty Support
Warranty is not a return. Different clock, different remedy, different photos.
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Shopify Return Window: Delivery Date vs Order Date
Most brands mean delivery. Most pages say '30 days' with no noun. That ambiguity is a ticket factory.
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Shopify Final Sale Support Tickets
Final sale only works if the badge was on the product, the cart, and the policy. The agent should check all three.
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Shopify Partial Refund Requests
They want $10 off because a strap arrived scuffed. Decide if the agent can price that.
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Store Credit vs Refund on Shopify
Credit is better for cash. Refund is better for trust. Write when the agent may offer each.
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Shopify Restocking Fee Tickets
Fees feel like a gotcha unless checkout said so. The agent should quote the exact line, not 'industry standard'.
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When Shopify Customers Ask for a Return Label
Prepaid vs customer-paid is a policy sentence. The agent should not 'be nice' and burn $12 postage on a $14 return.
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