Support ops, AI agents, and Shopify playbooks

By industry for Shopify brands

Support playbooks by vertical: fashion, beauty, supplements, furniture, subscriptions and more.

30 guides · page 2 of 3

Print-on-Demand Support on Shopify
You do not have the inventory. The agent must not promise a warehouse pull you cannot do.
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Outdoor Gear Warranty Tickets
Abrasion vs defect. Field photos and purchase date. Do not use the 30-day fashion script.
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Haircare Subscription Support
Shade and curl pattern swaps. A skip is cheaper than a wrong-shade chargeback.
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Skincare Routine Question Tickets
Pre-purchase routine chat can stay a bot. Post-purchase irritation escalates. Split the intents.
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Plus-Size Fashion Returns
Fit notes and model-size honesty prevent tickets. The agent should exchange, not lecture.
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Luxury DTC Concierge Support
White-glove is a human. Tracking is still a machine. Do not make a concierge paste UPS URLs.
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Streetwear Drop Support
Bots, payment fails, and 'you cancelled my grail'. Script oversell and fraud holds before the drop time.
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Home Decor Support on Shopify
Color in real light, breakage, and oversized parcels. Photo rules on glass should be default.
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Baby Products Support on Shopify
Safety, recalls, and unused-only returns. Escalate anything that sounds like an incident.
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Fitness Equipment Returns on Shopify
Freight, assembly, and 30-day 'do I need a pallet'. The agent should not quote a USPS label.
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Coffee DTC Support
Roast dates, grind, and subscription pauses. Stale-roast claims need a date, not a vibe.
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Pet Food Subscription Support
Skips around travel, allergy swaps, and failed renewals. The dog does not care about your dunning email.
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