Shopify Restocking Fee Tickets
Fees feel like a gotcha unless checkout said so. The agent should quote the exact line, not 'industry standard'.
Support ops, AI agents, and Shopify playbooks
Returns & refunds for Shopify brands
Refunds, exchanges, damaged items, store credit and the policies that keep returns from becoming chaos.
18 guides · page 2 of 2
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When Shopify Customers Ask for a Return Label
Prepaid vs customer-paid is a policy sentence. The agent should not 'be nice' and burn $12 postage on a $14 return.
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Shopify Damaged Item Photo Rules
Photos cut fraud and also delay nice customers. Set a dollar threshold so you are not asking for studio shots on a $9 candle.
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Shopify Missing Item in the Box
Partial contents vs split ship vs theft. The first question is how many fulfillments the order has.
Read MoreShopify Wrong Item Sent
SKU mixups need a photo, a prepaid label, and a resend — not a debate about who picked the bin.
Read MoreShopify Exchange When the Size Is Out of Stock
The swap they want is gone. Offer the wait, the refund, or a cousin SKU — not a ghost promise.
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