AI Support for Shopify Stores Doing $5M+
Volume without types is how a $5M brand still has a hero queue.
Volume without types is how a $5M brand still has a hero queue.
When to use this list
At $5M the mix gets nastier: wholesale, markets, VIP. Typed 70% still exists. Automate that, staff the rest. Print it or put it in the ticket you open with the vendor. If they cannot walk it, you are in a demo, not a trial.
The checklist
- Write the definition of ai support for shopify stores doing $5m+ in one sentence the agent can test against an order.
- List the Shopify fields it must read before it replies (status, tags, tracking, refunds already issued).
- Write the allowed actions and the cap. If there is no action, write the exact escalate condition.
- Add two examples: a yes case and a no case. Agents learn more from the no.
- QA ten live tickets after a week. Change the article or the cap, not the vibe.
What you can skip
A new helpdesk if the agent can sit on the tickets you already have.
Automatic fail
- They will not refund a test order.
- They need a solutions engineer for a 400-ticket store.
- The only metric they show is conversations started.
Load this rule into Relay and stop solving ai support for shopify stores doing $5m+ by hand at midnight.
