When Is AI Support Cheaper Than Hiring?

If you cannot write the refund cap, you are not ready to compare prices.

Short answer to “when is ai support cheaper than hiring”

When typed tickets are >50% of volume and you can write the yes/no rules. Otherwise you are buying a toy. If you cannot write the refund cap, you are not ready to compare prices.

It depends on this, not the Twitter thread

After-hours volume. If 30% of tickets arrive after 7pm, 'we'll hire in Q2' is not an answer — it is a CSAT plan.

Say yes if

• You can point at live policy URLs.
• You know your five ticket types by heart.
• You will read 15 tickets next Monday.
• Human touches on this ticket type before vs after the change.

Say no if

• You want the tool to invent a policy you never wrote.
• Your real problem is a lying size chart or a dead tracking page.
• You need it to look enterprise for a board slide more than you need Sunday covered.

What I would do this week

Write the rule for the single most common ticket in that search. Put it on a URL. Run it on live tickets for 14 days. That is a better answer to “when is ai support cheaper than hiring” than another comparison tab.

Load this rule into Relay and stop solving when is ai support cheaper than hiring? by hand at midnight.